REBEL LASH STUDIOS POLICIES AND FEES
Please aim to arrive 5-10 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If your lashes require an in-depth lash bath, an additional charge of $20.00 will be added to your bill. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
PRE APPOINTMENT PREP
As mentioned, it is the requirement of each of our clients to arrive to their appointments free and clean of any eye makeup and clean lashes. A complimentary lash bath is provided before each of your appointments, but this should not take place of you ensuring your lashes are clean prior to your appointment. Extra time cleaning your lashes will be deducted from the time we need for your lash appointment. If your lashes require an in-depth lash bath, and additional charge of $20 will be added to your bill. No exceptions.
LATE APPOINTMENT ARRIVAL
We completely understand being late is sometimes out of our control, but please keep in mind showing up late will affect the time of your service. Our client's time is valuable and so is ours, we will always strive to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately arriving too late (20min or greater) to perform a service will result in cancellation/no show and the associated cancellation fee/no show fee will be charged and any deposits will be held without refund. We recognize the time of our clients and lash artist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the business of other potential clients who could have scheduled a reservation for the same time.
CHANGING YOUR APPOINTMENT
A minimum of 24Hours notice is required to reschedule/cancel a book reservation with your lash artist without penalty and an active/good standing credit card must be kept on file with Rebel Lash Studios to be able to schedule appointment reservations. Please note all credit cards kept on file are held securely and we can never see or access the information of the cards kept on file.
Scheduling or rescheduling the appropriate appointment for our clients is VITAL to ensure we are able to provide the correct services you require for the application or maintenance of your lashes. Please ensure you are scheduling the appropriate appointment type. Scheduling the incorrect appointment type will constitute additional charges for the client and the required time to achieve the correct appointment length cannot be guaranteed at that point if the appointment is not corrected. At the discretion of the lash artist, a ONE-TIME exception may be made to accommodate the client. Moving forward if the client need to reschedule due to an incorrect appointment type being scheduled, they will be responsible and charged for the full cost of the incorrect appointment upon rescheduling their new appointment. *For example: If a client schedules a 2Week Refill and has not been seen in 3 or more weeks and arrives to their appointment, their appointment will be changed to a 3-week refill or a full set cost, but the time scheduled will remain the same as the originally scheduled 2week refill. If the client chooses to reschedule at that point, the full cost of the correct appointment type will be charged as a late cancellation and the client can reschedule the correct appointment required to get them back to their lash style at the first available appointment. Appointments are firs come, first serve and are not guaranteed which means you may be scheduled several more weeks out and then be charged for a full new set.
CANCELLATIONS and NO SHOWS
Your appointment is very important to us! We strive to make every concession possible to work with our clients because you are the heart and soul of Rebel Lash Studios. We understand sometimes schedule adjustments are necessary. Therefore, we respectfully require at least 24hours notice prior to your scheduled appointment reservation time for cancellations or rescheduling of appointment to occur so we can appropriately mange taking care of rescheduling or canceling the appointment within a respectable time frame. You may cancel or reschedule your appointment through rebel.glossgenius.com or call the studio at (404) 343-2591. If it is outside normal business hours, you may email us at email@example.com. Please note: ANY APPOINTMENT CANCELLED OR RESCHEDULED OR CHANGED WITH OUT 24 HOURS NOTICE WILL RESULT IN YOUR DEPOSIT BEING HELD WITH OUT REFUND (IF YOU HAVE PLACED A DEPOSIT FOR SERVICES) AND THE REMAINING AMOUNT OF THE SERVICES CHARGED AS WELL. IF YOU HAVE NOT PLACED A DEPOSIT, THE FULL AMOUNT OF YOUR APPOINTMENT WILL BE CHARGED TO THE CARD ON FILE. ALL NO SHOWS WILL BE CHARGED 100% OF THE RESERVED SERVICE. IF YOU NO SHOW OR LATE CANCEL A DEPOSIT OF 50% OF YOUR RESERVED SERVICE IS REQUIRED TO REBOOK YOUR NEXT APPOINTMENT. IF YOU NO SHOW OR CANCEL AND YOUR CARD IS UNABLE TO BE CHARGED, YOU ARE RESPONSIBLE FOR YOUR PAST RESERVATION CHARGE AND YOUR RESCHEDULED RESERVATION APPOINTMENT MUST BE PAID IN FULL BEFORE YOUR RESERVATION IS APPROVED. NO EXCEPTIONS
SICKNESS and FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date! For your safety and that of the staff at Rebel Lash Studios and our other clients, please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. A ONE-TIME allowance of last minute cancelation or reschedule will be permitted for sickness or family emergency. After this allowance, the cancellation and no-show policy is in effect regardless of the situation.
OTHER ARTISTS WORK (FOREIGN FILLS)
If you currently have eyelash extensions from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Rebel Lash Studios, our priority is health and safety of your natural lashes. Thus, if you are coming in from another lash artist and salon outside of Rebel Lash Studios, then you consent to the Foreign Fill Appointment Reservation and understanding your lashes may need to be removed if so, deemed by your lash artist and a whole new set applied at a full set price. If you scheduled a standard refill and you are a foreign fill, we are happy to oblige you as a new client though your appointment will be changed to a foreign fill accordingly.
REFUNDS and CUSTOMER SATISFACTION
Due to the nature of our services and craft, there are absolutely no refunds on any product or service. No exceptions. Please contact us with in 72 hours of your service with any issues and/or concerns you have regarding the service. We feel every client deserves the highest level of customer service and satisfaction possible. Should you not be satisfied please let us know immediately and we will discuss a solution and if a fix can be done to address your concern it will be done so with a complimentary 30min express touch up by the artist who performed your service if it is identified to be at the fault of the product or application. Any concerned addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged the full price of the additional service to repair your lashes.
AFTER HOURS LASH APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last-minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case-by-case basis for an additional $75 fee on top of the full cost for your service and a set 20% gratuity will be applied to your bill (Unless you tip at a higher percentage). Please contact us directly to schedule your after-hours appointment at (404) 343-2591.
Please secure your personal possessions and property to ensure their safety. Rebel Lash Studios is not responsible for any Lost or Stolen items you have on or with your person while you are at our studio. Please also ensure your own safety and wellbeing. Rebel Lash Studios will also not claim or indicate liable for any injury while the client is on Studio Property during their appointment. If you require any special accommodation, please do not hesitate to let us know and we will do our absolute best to accommodate your special needs as best we can. If we cannot accommodate your special needs, we will gladly refer you to a studio which may be able to help you. We want you to have the best possible experience whether with Rebel Lash Studios or a Studio we refer you to if that is required.
In the event that a court of competent jurisdiction finds any term or clause in this Agreement to be invalid, unenforceable, or illegal, the same will not have an impact on other terms or clauses in the Agreement or the entire Agreement. However, such a term or clause may be revised to the extent required according to the opinion of the court to render the Agreement enforceable or valid, and the rights and responsibilities of the parties shall be interpreted and enforced accordingly, so as to preserve their agreement and intent to the fullest possible extent.
We agree that the arbitration of any claim or dispute between us shall be administered by FORUM under the Code of Procedure for Resolving Business-to-Business Disputes in effect when the claim is filed. Any award by the arbitrator(s) may be entered as a judgment in any court having jurisdiction. The hearing location shall be the state where the Respondent resides at the time of service. The arbitration shall be conducted by a single Arbitrator. The Arbitrator shall be selected according to the procedures defined by the applicable arbitration rules. The Chair of the arbitration will be selected by mutual agreement of the Parties, however, if the Parties cannot agree the selection will be made by FORUM. The single Arbitrator will be demonstrably knowledgeable in the subject area of [Eyelash Extensions] The Arbitrator(s) shall apply the substantive law of [Health and Beauty Salons]. The Arbitration will be conducted under the FORUM Code of Procedure for Resolving Business-to-Business Disputes. Prevailing Parties are entitled to recover the costs of the Arbitration including FORUM administrative cost, Arbitrator compensation and expenses and Attorney's Fees in whatever percentage of the original claim each Party, is determined by the Arbitrator(s) to have prevailed. Any Hearing held will be in-person, by telephone, or by videoconference as determined by agreement of the parties or, in absence of agreement, by the Arbitrator(s).
Discovery will be limited to a timely exchange of documents. The Award shall be a reasoned Award stating the reasoning of the Arbitrator(s). The Parties will attempt to resolve any dispute or controversy prior to proceeding to arbitration for a period, of [30 Days]. The Arbitration will be conducted in English the Arbitrator(s) are limited to awarding an amount submitted prior to the commencement of the hearings contained in a sealed envelope by each of the Parties. A Party may file an appeal in arbitration of any final arbitration award before a single arbitrator within 30 days of the date the award is issued. The Party filing such an appeal in arbitration is responsible for paying all filing and arbitrator fees associated with the appellate arbitration proceedings. The Parties agree to keep confidential the proceedings, participants, documents and evidence and Award of, the arbitration, except as necessary to conduct the arbitration or in connection with any court application, related to the arbitration or as otherwise required by law.